P r e s e n t e r   D e t a i l s 


   
Name: Gramling, Jennifer
Job Title: Strategic Customer Programs Technical Staff
Organization: Oracle America, Inc.
Email: Jennifer.gramling@oracle.com
Biographical Sketch: Jennifer is the Strategic Customer Programs Technical Staff for Oracle Enterprise Manager. She has spent 23 years with Oracle America, Inc.
Accomplishments: Enterprise Manager Development: Strategic Customer Programs Technical Staff October 2020 to Present

Oracle Scalability for RAC and Grid Infrastructure November 2014 to October 2020

Enterprise Manager Support: August 2000 to November 2014

Oracle Purchasing Application Support: March 1999 to August 2000

Providing support for Oracle products in:

· Installations, Upgrades and Patching for Enterprise Manager (EM), RAC, and Grid Infrastructure

· All EM functions including, Agent Install and monitoring, Target Discovery and Promotion, Target Monitoring and Configuration, Initial EM setup and configuration,

High Availability with Load Balancing multiple OMS, RAC Target Discovery / Configuration.

· Present ‘Brown Bag’ sessions for colleagues in EM training

· EM Global Team Lead for EM High Availability and Core

• All EM Issues routed to me when unresolved

• Customer Facing EM Training Presentations via Web Conference

• Install, discovery, configuration, upgrade, one off patching

• Software Diagnostics / Root Cause Analysis

· RAC Grid Infrastructure Root Cause Analysis

• Node Evictions / IO Fencing

• CRS Process Stack

• ASM Administration

Database Administration

• Database Support – Creation / Administration / Upgrade

• SQL Net – TNS resolution – SCAN Listener Configuration

• Performance Tuning

• ADDM / ASH / AWR

• HangAnalyze

• System State Dump (SSD) Trace Analysis

· Responsible for being Enterprise Manager Point of Contact for Highly Escalated customer to provide technical assistance, managing all incoming issues, working with the development team and management to prioritize issues in order to obtain timely resolution, managing issue resolution to meet deadlines, and managing customer expectations.

· Tasks include troubleshooting functional and technical issues using a variety of tools developed and maintained by Oracle Corporation; reviewing applications source code; authoring and presenting technical documents aimed at resolving future problems for customers; reporting bugs, documentation of errors and enhancement requests to Oracle’s development teams.

· Developed and delivered both technical and functional training material that is utilized by internal Oracle support and at events like Oracle Open World and Oracle Apps World.

· Delivered both technical and functional training material to external customers.

· Selected to test and diagnose various product processes prior to final release dates
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